Returns & Exchanges

At Backbone, we stand behind the quality of our products and offer a 30-day window for returns or exchanges to ensure you are completely satisfied with your purchase. Items must be in their original condition and packaging to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging and include all tags, manuals, and accessories that were delivered with the product.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, we will process your refund or ship your exchange within 5 to 7 business days.